Telephones Go Out in Pine Mountain

PINE MOUNTAIN, CA (Monday, Nov. 21, 2011 at 2:55 p.m.)–Repair crews have been installing equipment updates in Pine Mountain which have caused intermittent service interruptions, according to AT&T spokesperson Meredith Red. "They’ve had to test every line manually," Red told The Mountain Enterprise today. "They should be finished by the end of today," she said. Red also said the work has been causing the static and clicking sounds which residents have been reporting. Red added that the equipment updates will ensure the best service over the long term.

PINE MOUNTAIN, CA (Monday, Nov. 21, 2011 at 1:30 p.m.)–Phone service has been re-established in Pine Mountain, but it seems that system testing may be continuing, as incoming calls do not always seem to connect, and some circuits seem to be intermittent. Attempts to contact AT&T from our Frazier Park office for a statement have yielded an hour of being put on hold and navigating through phone tree mazes without securing useful information.

From Pine Mountain, attempts to reach repair services at AT&T yield only a ‘fast busy’ signal.

PINE MOUNTAIN, CA (Monday, Nov. 21, 2011 at 12 noon)–Phone service in Pine Mountain has been interrupted. Phones within the 242 exchange area seem able to call each other, but may be unable to call out of that exchange area. AT&T has not explained the source of the problem. Land lines have been suddenly disconnecting, and having a static-like interference on the lines for several months. Today at noon the service cut off completely to outside lines.

Residents have noticed AT&T trucks on the ‘S’ curves on Mil Potrero Highway this week. However, when calls were made last week to the company’s repair service department, spokespersons said, "there are no system problems, it may be your own house…."

Today, attempts to call out of the 242 exchange area, even to AT&T repair or 911, result in a disconnect or a recording: "Due to telephone company facility trouble, your call cannot be completed at this time."

We will report more details as they are available.

This is part of the November 18, 2011 online edition of The Mountain Enterprise.

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