Terms of Service

Return/Refund Policy:

Annual subscriptions may be canceled with a maximum refund of six months during the first year available, calculated upon the remaining number of days in the subscription year at the rate of 6.5 cents per day. For example, if canceled on the 90th day (three months) of the subscription, a refund of $12 (equal to six months) would be available. If canceled on the 270th day, a refund of $6.18 would be available. If canceling multiple years, then 100% of the unused days remaining after the first year would be refundable. To cancel a subscription, call  661-245-3794 or send an email. Refunds are calculated from the first business day your cancelation request is received. A phone or email request made on a Saturday would be received at the opening of business on Monday. Refunds are paid via check and mailed to the subscription address. One-week internet subscriptions are not refundable.

Classified ads purchased on this website may be canceled no later than 11 a.m. Monday prior to the Thursday on which the ad is to be published (the Cancelation Deadline). A refund of 80% of the total amount paid is available if cancelation is made by the Cancelation Deadline. For example, if the classified ad is 20 words ($10) then a refund of $8 would be available on a cancelation placed by the Cancelation Deadline. To cancel a classified ad, call 661-245-3794 or send an email by the Cancelation Deadline.  No refunds are available after the Cancelation Deadline.

Delivery Methods:

The Mountain Enterprise Print Subscriptions are delivered weekly via U.S. Postal Service Periodical Mail no later than on the Friday publication date. Mountain Enterprise Internet Edition is posted at www.MountainEnterprise no later than the Friday of publication of print edition.

The New Mountain Pioneer Print Subscriptions are mailed via U.S. Postal Service First Class Mail on the Friday following the last Tuesday of the month.

U.S. Postal Service Periodical Mail is not guaranteed by the postal service, but postal officials have estimated a 2-to-9 day delivery time, depending on the distance from the originating postal station.

U.S. Postal Service First Class Mail delivery is estimated by postal officials to take 5 to 7 days, nationwide with delivery often occurring sooner over shorter distances. Delivery within the local service area (93222, 93225 and 93243 zip codes) can often occur the same day of mailing.