Verizon cell towers malfunctioning from Fresno to Southern California

FRAZIER PARK, CA (Saturday, Oct. 7, 2017 at 12:45 a.m.)—Verizon is back in operation in our region and it appears that cell phones are performing normally once again. No explanation has been offered as yet.

FRAZIER PARK, CA (Saturday, Oct. 7, 2017 at 11:45 a.m.)—Verizon customer support said this morning that some “90 cell sites” (towers) have been affected by a malfunction in its network between Fresno and Southern California.

Customers can make outgoing calls, but cannot receive calls. Callers trying to reach a Verizon wireless customer are greeted with a voice message from Verizon saying the customer is not available.

When some Verizon Wireless phones are used to make an outgoing call, the call recipient will see a Caller ID other than the correct ID. When we tried calling the Caller ID number, we heard a message saying it was an invalid number. Some outgoing calls generate the correct Caller ID at the receiving end.

Verizon customer service told us they do not know how long it may take to resolve the problem. Customers are being asked to retry periodically by restarting their phones and using another phone to call the cell phone.

The representative we spoke with said to continue trying this for “a couple of days.”

This is part of the October 6, 2017 online edition of The Mountain Enterprise.

Have an opinion on this matter? We'd like to hear from you.